Shipping Policy

We want shipping to be as simple, predictable, and affordable as possible. That's why we offer flat-rate tracked shipping throughout Canada, with optional calculated shipping rates available for customers who need faster delivery.

Processing Time

Most orders are processed and ready to ship within 1–3 business days.

Processing times may be longer during busy seasons, sales, holidays, or periods of unusually high order volume.

Processing time is separate from shipping/transit time. For example, an order with an estimated 3–5 business day shipping time may first require 1–3 business days for processing.

Regular Tracked Shipping

Regular shipping includes tracking. We select the carrier and service based on your destination, package size, available rates, and expected delivery time. Whenever possible, I select the shipping option with the shortest estimated delivery time.

Our flat rates for orders under $400 are:

 

We may use Canada Post, Purolator, UPS, FedEx, Canpar, or another suitable carrier depending on the shipment.

Please note: Delivery times are estimates

The shipping times above are estimated transit times, not guaranteed delivery times.

Although we choose an appropriate shipping service based on the destination and expected transit time, delays can occasionally occur with any courier. Weather, holidays, high shipping volumes, remote locations, service disruptions, and other circumstances outside our control may cause a shipment to take longer than estimated.

Free Shipping on Orders $400+

Orders of $400 or more qualify for FREE regular tracked shipping within Canada.

The $400 minimum is based on the qualifying merchandise subtotal after discounts and before taxes.

Free shipping applies to our regular tracked shipping service. If you would like faster shipping, calculated expedited options may still be selected at checkout for an additional charge.

Need It Faster?

If you need your order sooner, faster and expedited shipping options are available at checkout whenever available for your destination.

Unlike our regular flat-rate shipping, expedited rates are calculated based on the shipment and destination. This allows you to choose a faster service when timing is more important.

Any delivery time displayed for an expedited service is an estimated carrier transit time and is not a guaranteed delivery date unless the selected carrier specifically provides a delivery guarantee.

Please remember that our normal 1–3 business day processing time is separate from the shipping time. If your order is particularly time-sensitive, please contact us before ordering.

Keychain Snap Orders

Orders containing only keychain snaps receive FREE Canada Post Lettermail shipping within Canada.

Free Lettermail shipping does not include tracking.

If you would like tracking for your keychain snaps, you can select a tracked shipping option at checkout.

If keychain snaps are ordered together with other products, the order does not qualify for free Lettermail shipping and the applicable regular or expedited shipping rate will apply.

Tracking Your Order

Tracking information will be provided for regular and expedited tracked shipments once your order has been prepared and a shipping label has been created.

It may take some time after receiving your shipping confirmation for the carrier to scan the package and begin displaying tracking updates.

Free keychain snap orders sent by Canada Post Lettermail do not include tracking.

Incorrect or Incomplete Addresses

Please carefully check your shipping address before completing your order.

Customers are responsible for providing a complete and accurate shipping address. Additional shipping costs resulting from an incorrect or incomplete address, an unclaimed package, or a shipment returned to us may be the customer's responsibility.

If you notice an error after placing your order, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.

Delayed, Lost or Damaged Shipments

Once a package has been transferred to the carrier, circumstances outside our control may occasionally cause delays.

If your tracked shipment appears to be lost, significantly delayed, or arrives damaged, please contact us and we will help investigate the shipment with the carrier.

Because Canada Post Lettermail does not include tracking, we are unable to provide tracking updates or delivery confirmation for keychain snap orders shipped using the free Lettermail option.